What happened next?
"Well it's our bill you see."
"Well you implied...."she said implied in a very nasty tone "....that we got side orders with our fish course? But you have charged us for them? Seems like a bit of a con."
There was more than a whiff of a teacher about her, a first year teacher at that.
Now, my question is what did Manuel do next?
- It was busy, hella-busy, bend over and take it without any love or even a cuddle after sort of busy.
- Lucyfer had phoned in sick so I was left to fight the good fight on my own. I say on my own but the Glorious Leader set down his clipboard and helped. Huzzah!
- And I had been given some bad news minutes before the shift started so my mood was less than favourable.
A. Check the bill and in a gentle conciliatory voice say "Oh madam I'm sorry I think you have misunderstood me. I was recommending that you get side orders to accompany and compliment your fish dish. Dearie me, you must have thought I was a right scoundrel trying to swizz some extra money out of you lovely ladies. To make up for this little boo-boo I'll take those of the bill for you. "
B. Check the bill and in a firm but fair way explain that side orders are only included were stated and that I was recommending that they get side orders to accompany and compliment their fish dishes. But take nothing off the bill.
C. Refuse to even look at the bill reasoning that I know what it says as I printed it and in a voice verging on the manic say, "Implied? Hold on a moment I never implied a thing? Those fish dishes are not served with any side order so I was asking you if you wanted anything to go with it right? The menus clearly state what each main course is served with and if you didn't want a side order you didn't have to get one. I don't need to con anyone and I find that offensive in the extreme. " And then storm off muttering about a la carte menus and "bloody people who don't know how to order."
And if you cant make up your mind what I did and said I should add that they left me 15p.
and it wasn't my finest hour